Most personal injury attorneys have free consultation. You, the client, should use the consultation not only to have the attorney assess your case, but also to interview the attorney to make sure your case will get the attention it deserves. The first indication as to whether you and your case will get the attorney’s full and undivided attention is how you are treated during the free consultation. Obviously, you should expect to discuss the case with an attorney, not with a paralegal, or other members of the attorney’s staff. After all, you are not hiring a paralegal; you are hiring an attorney to understand your case, research the facts of the case, research the law and win your case for you. You want to be able to talk to the attorney first hand, not through intermediaries.
Once you meet with the attorney, outline your case and answer whatever questions the attorney may have. You should then ask the following basic questions. The answers that you get should determine the level of comfort you have regarding the level of attention that the attorney will give you and your case:
1. Who will be handling and researching your case. Is that person an attorney or a member of the staff?
2. If your case goes to trial, will the attorney be fully involved in the litigation or would he outsource the litigation without any involvement?
3. Will the attorney be your contact at the attorney’s office? If so, will he be available during office hours as well as after hours? Would he give you access to his direct telephone, including his cellular phone?
It is a fact that at the offices of some personal injury attorneys, clients come in contact with paralegals and other office staff but never with an attorney. If the attorney responds that his “competent” staff will give their full attention to your case, get a clue. If the attorney is reluctant to give you his cellular number to contact him anytime you have a concern, get another clue.
Many of my clients have confided in me that the reason why they have not selected other attorneys before knocking on my door was the fact that they could not talk to an attorney. They were able to talk to a paralegal or other staff, but not the attorney.
If you are not able to talk to a personal injury attorney during the consultation, or if you do not feel comfortable that your case will be getting the full, undivided attention of the personal injury attorney, find another attorney. There are many good attorneys out there who are anxious to give you and your case their full, undivided attention.